常见问题 – Ask Mummy & Daddy

Frequently Asked Questions

Got a question about your order, delivery or our sweets? You’ll find the answers below.

Orders & Support

If you’d like to make changes to your order, please contact our customer service team asap and we’ll do our best to cancel or amend your order before it’s picked and sent out.

You can reach us by email onhello@askmummyanddaddy.comin which someone will comeback to you within 48 hours.

Firstly, we’re very sorry your order hasn’t reached you in the condition you’d expect, we pack all our orders in the best possible way using double walled carboard boxes, tissue paper and even bubble wrap from time to time depending on what has been ordered.

Please contact our customer service team with your order number and details of the issue. It would also be really helpful if you could include some images showing the problem. Like that, we can resolve the problem as quickly as possible and make sure these things don’t happen in the future.

You can reach us by email us at hello@askmummyanddaddy.com.

As many of our orders are sent as gifts, we never include an invoice in the package. All of the order information will be sent by email, only to the person who places the order.

Our standard delivery is by Royal Mail and takes 3-5 days. Royal Mail advise that 95% of parcels arrive within 2-3 days, with the remaining parcels arriving the next working day.

Courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take 4-5 business days.

Unfortunately we can’t take responsibility for any delays on the part of Royal Mail. But if there are any problems, we’ll do our best to let you know as soon as we can. All deliveries are once they leave us and we will always do our best to make sure we get your order to you asap.

If your parcel hasn’t arrived on time, please email us at hello@askmummyanddaddy.com

We’ll contact the delivery service to locate your order and will try resolve this for you as soon as possible.

Delivery

We offer free delivery on orders over £25.

UK Mainland delivery costs £3.99 on orders under £25.

Shipping costs and delivery times will vary depending on your location, and these will be calculated for you at checkout before you place your order. This way, you can see all available options and choose what works best for you.

Please note that international orders may be subject to customs fees or import duties depending on your country, which are the responsibility of the customer.

If you’re unsure whether we ship to your location, feel free to drop us a message at hello@askmummyanddaddy.com and we’ll be happy to help.

Depending on what has been ordered its unlikely to fit through your letterbox however products such as our pouches (depending on how many are ordered) these will go through a letterbox.

Products & Packaging

All of our sweets, will last for a minimum of 11 months however some will last up to 18 months. All best before dates are on the back of the product or with the jars on the base.

We cater for all dietary options – vegan, vegetarian, gluten free, dairy free and 95% of our range contains zero palm oil with the aim to be 100% palm oil free come December 2024.

We want your sweets to arrive in perfect condition and taste as good as they did when they left us. That’s why we’ve put a lot of effort into getting our packaging just right.

After carefully placing your sweets in individual food-safe packaging, we wrap them in delicate tissue paper, followed by protective bubble-wrap (where needed). We seal them with an Ask Mummy & Daddy sticker and dispatch them in double-walled boxes to make sure its as secure as possible.

Recycling is important to our business so we are proud to say all of our packaging, mailing bags, tubs and lids are 100% recyclable and we encourage you to re-use your jars.